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Customer Service & Technical Support
We have compiled a list of our customer’s Frequently Asked Questions. Browse through them to see if the answers to your questions are here. For technical support and questions that aren’t answered below, please call 896-6196, or E-mail support@ez-webit.com.
Have a question that you would like to see posted here? E-mail: info@ez-webit.com
Frequently Asked Questions
Q. Why don’t I connect at 56k?
A. Our entire system is 100% 56K capable using either the K56Flex or v.90 protocols. If your modem has either of these protocols built into it, then you should be able to achieve a connection within an acceptable 56K range. It is common to see speeds anywhere from 42000 bps (bits per second) to 52000 bps. Keep in mind, however, that speeds of 38400, 57600, or 115200 are not actual connection speeds. There are several factors that affect the speed at which you connect, however:
The quality of your phone line - depending on the quality of the phone lines inside your home, you could experience varying degrees of connection speeds. Make sure you have an undamaged line going from your computer to the wall. Also consider the age of the phone lines inside your wall. If your wiring is 15+ years old, you may want to consider replacing it. The most common sign of this type of wear is static or noise on the phone line.
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Other devices connected to the line - consider the fact that the more devices you have connected to the phone line you're using, the more problems you will run in to. This applies to phones, answering machines, fax machines, etc. that are connected to the line, even if they're in other rooms. Try removing all other devices from the line you are using and connect. Some people have reported jumping in speed as high as 10K after removing devices from the line.
The distance between your computer and the wall - if the phone line you use to connect your computer to the wall is longer than 10 feet, then you might want to consider a smaller phone line (most modems come with a 6 foot cord for that very reason). Also, if you have splitters, surge suppressors, or other connectors between the modem and the plug in the wall, these can affect your connection. Try removing them, with only the cord between the wall and the modem.
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Drivers and Firmware updates - check with the manufacturer of your modem to ensure that you have the newest drivers and firmware updates for your modem. An excellent resource for finding these is 56K.com. If you can upgrade your modem from K56Flex to v.90, it is highly recommended as you may see better performance from the modem.
Q.How can I access my E-mail
You can use either your web browser (www.ez-webit.com/webmail) or an E-mail client such as Outlook or Thunderbird.
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Q. What are my E-mail server names?
A. As you go through the Wizard to set up a new E-mail address, you will be asked for your “mail server” names for incoming and outgoing mail. They are: mail.ez-webit.com for both incoming and outgoing.
Q. How do I get technical support?
A. You can call Ez-Webit.com during business hours at 896-6196. E-mail support is also offered.
Q.Why can't I check my e-mail at the office?
Sometimes a firewall will prevent a user from logging into the ez-webit web mail. There isn't much that can be done about an employers firewalls. So let's try this. Click here and see if you can access our web based E-mail
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